We want your trip to CBD bliss to be a smooth one, but we know even the most well-oiled tracks can get bumpy. If something’s not right with your order, check out our return policy below or reach out to our team.
Because our products are perishable, refunds or replacements are usually only available if your order is:
In the rare case that your item is damaged in transit, please send us a description of the damage and we'll get a replacement out to you right away.
If your order hasn’t arrived within the stated time frame, let us know and we'll look into it as soon as possible. We'll send you a replacement once the courier considers it lost.* You're also free to cancel your order at any time until we send you a confirmation that it's on its way.
*We use third-party delivery services to get your order to you, so their terms and conditions apply. While we do our best to get things there fast, we can't guarantee exact delivery times or service levels.
Redelivery is free in most cases. You won't be charged unless:
In these situations, we might charge a fee to cover the cost of redelivery, plus a small administration fee (around 20%).
To avoid any charges, make sure to double-check your delivery info before placing your order and have someone available to accept the package when it arrives.
Got questions about delivery or want to ask for a refund or replacement? Just fill out our online form and we'll get back to you soon.