FAQ

Got questions? Discover how Strain Station works — how to place an order, payment options, and discreet UK-wide delivery, plus returns and refunds. Questions about CBD? We cover the essentials — UK legality, lab testing, and product types — straight up, no fluff. If you can't find your answer here, our team's ready to help.

About orders, shipping & returns

How will my order be delivered?

We'll send out your order with DPD Next Day Delivery (Excluding Scotland & NI) for arrival within 1-2 working days. Shipping will cost:
UK: £5.95

When will you dispatch my order?

What payment methods do you accept?

How can I redeem a discount code?

Can I get a refund or replacement?

About CBD

What is CBD?

CBD (cannabidiol) is a naturally occurring compound found in hemp. It’s non-intoxicating and won’t produce the “high” associated with THC.

Is CBD legal in the UK?

Are your products lab-tested?

What are the benefits of CBD?

What's the difference between hemp and marijuana?

What CBD products do you sell?

Which CBD product should I choose?